Fragrant Soul Florist

Terms & Conditions

1. DEFINITIONS

"You and Your" means the person viewing this website and the person requesting Fragrant Soul products/services.

  • "We, Our and Us" means Fragrant Soul and its employees and subcontractors.

  • "Subcontractor" means any person or company arranged to provide Delivery Services for the Goods/Services and his/her/its employees, agents and subcontractors.

2. TERMS OF USE

  • These Terms and Conditions govern the use of www.fragrantsoul.au and the purchase of any goods from it.

  • Please note that by using this website, you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. We reserve the right to amend or update this information without providing notice.

3. ORDER CONFIRMATION

  • You are responsible for examining and confirming that you are satisfied that all details and specifications of your order are accurate and appropriate, including measurements, dimensions, product features, and delivery.

  • We strive to meet your expectations. If you are unsatisfied with the product, please notify us within 24 hours of delivery. We will evaluate the situation on a case-by-case basis and may offer a suitable resolution at our discretion.

  • We do not take responsibility for goods that are damaged after delivery due to poor handling or storage.

 5. PAYMENT

  • All payments are non-refundable.

 6. AVAILABILITY AND VARIATIONS

  • We will do our absolute best to supply exactly what is displayed in the images exchanged or discussed; however, due to variances in the weather and seasonal availability of some flowers, we cannot guarantee availability, exact colors, or shades.

  • If we need to substitute flowers for you, we will use our judgment and select the next best option. 

 7. HIRE

  • If you hire an item from us, you must pay an additional deposit amount, which is refunded once the item/s of hire is returned to us.

  • You are responsible for returning the item/s of hire to us within 2 days of your event date. Otherwise, your deposit will not be refunded.

  • Any breakage or damages to the item/s of hire must be paid for in full.  

 8. DELIVERY

  • ​​You are responsible for providing the correct and complete delivery address details at the time of ordering. If you provide the wrong address, you will be charged an additional fee for re-delivery.

  • To avoid these costs, please carefully consider your delivery address.

  • Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel or refund an order.

 9. INTELLECTUAL PROPERTY

  • All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of the website owner and is protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without prior written permission from the website owner.

10. USE OF WEBSITE

  • You may use this website for personal and non-commercial purposes only. You agree not to engage in any activities that may disrupt or interfere with the proper functioning of the website or infringe on the rights of others.

11. ACCURACY OF INFORMATION

  • While we strive to provide accurate and up-to-date information on this website, we do not warrant any content's completeness, reliability, or accuracy. You acknowledge that any reliance on the information provided is at your own risk.

12. LIMITATION OF LIABILITY

  • In no event shall we be liable for any direct, indirect, consequential, or incidental damages arising out of your use or inability to use this website, even if we have been advised of the possibility of such damages.

13. PRIVACY POLICY

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

14. MODIFICATION OF TERMS

  • We reserve the right to modify or update these Terms and Conditions without prior notice. It is your responsibility to review these terms periodically for any changes.

Continuing to use this website shows that you’re accepting these Terms and Conditions.

 

Privacy Policy

At Fragrant Soul Floristry, we are committed to protecting the privacy of our customers. We collect personal information such as names, email addresses, and phone numbers to send marketing and SMS messages about our products and services.

We may use the information we collect to send you promotional emails and SMS messages about our products and services and to keep you informed about special offers and discounts. We will never share or sell your personal information to any third party.

You can opt out of receiving promotional emails and SMS messages at any time by clicking the unsubscribe link in the email or replying with "STOP" to the SMS message. If you have any questions or concerns about our privacy policy, please contact us at fragrant.soul@outlook.com

2024 Fragrant Soul